Crisis Management for HR Business Partners (1 day)
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  2. 11 Nov 21

Crisis Management for HR Business Partners (1 day)


Public Workshops: Cantonese with English Workbook
In-house Workshops: 社內培訓可選用英語粵語授課

Introduction

Crises are painful and sometimes devasting.  But they also mark turning points.  HRBPs play a key role in helping business leaders take positive action despite uncertainty, communicate clearly, lead with compassion, and regain momentum as the crisis abates.

Target

HR business partners, managers and team leaders who need to support business leaders in keeping their internal stakeholders informed and engaged in a crisis and build their resilience and capture the lessons learnt to operate under the “new normal”

What You Will Cover
  1. What You Need to Tackle in a Crisis
    • What happens in a crisis?
    • Role of the manager in a crisis
    • How HR can add value to the business in a crisis
  2. Respond Swiftly to a Crisis
    • Understand people issues and concerns to be addressed
    • Be ready and willing to step up
    • Alert business managers the 4 key skills in crisis management
    • Identify and clarify priorities
    • Help managers develop a quick and flexible action plan
  3. Facilitate Communication and People Engagement
    • Differentiate what to communicate and what not to communicate to address people’s concerns/issues
    • Draw up communication topics for business leaders
    • Organise and facilitate listening sessions
    • Advise leaders on what to listen for
    • Identify and encourage advocates
    • Build formal and informal channels for cascading information and raising concerns
  4. Develop Compassionate Leadership Practices
    • Present a business case on becoming a compassionate leader
    • Explain principles of leading with compassion
    • Introduce coping strategies
    • Coach leaders on adopting compassionate leadership strategies
  5. Capture key learnings to emerge stronger in a crisis
    • Help leaders adjust emotionally and cognitively to the “new normal”
    • Facilitate the planning and implementation of preventive measures for future crisis
    • Keep imagination alive
About the Facilitator

Christina is a seasoned Learning & Organisation Development professional with 30 years’ experience.  In her role as in-house and external L&OD consultant, Christina has delivered Crisis Management and Change Leadership Workshops for many multi-national corporations and public utility companies to help them manage crisis and use that as a platform to show their capability to take accountability and resilience.  She is also involved in coaching managers on communicating in a crisis as they in implementing crisis management procedures in their teams and operation.  As a qualified Neuro-linguistic Programming (NLP) practitioner, Myers-Briggs Type Indicator and Herrmann Brain Dominance Indicator (HBDI) trainer and a Coach U Fast Track Core Essentials Programme Graduate, Christina also coaches and helps clients to build resilience and a growth mindset.

WorldBridge Training Centre, 160 Lockhart Road, 1902 Yue Xiu Building (1 min walk from Wanchai MTR A1 Exit)
9:00am to 5:00pm
Complimentary lunch and refreshments
HK$2,500 per participant. SPECIAL discounted price of HK$2,280 per participant for enrolment one month before date of workshop or for groups of two or more