Managing Communication with Stakeholders ~ ACTION© Managers (2 days)

Managing Communication with Stakeholders ~ ACTION© Managers (2 days)


Public Workshops: Cantonese with English Workbook

Introduction

Managing and engaging your stakeholders at work help managers to form trusting relationships, accelerate problem solving and enhance work performance.

This workshop aims to share various communication and influencing skills including ancient Chinese sovereign strategies to help managers achieve business goals through real ACTIONS. You will learn how to A-Anticipate, C-Communicate, T-Tune, I-Interact, O-Observe and N-Nisten during the workshop. The skills learned will enable you to manage working relationships to maximise winning situations for everyone. The role-play sessions will provide practical skills that you can apply immediately at work. And you can also explore how your communication behaviour can influence the attitude of your peers and how you can engage all stakeholders more effectively at work.

What our Participants say:

"Entertaining and not a moment of dullness. There were lots of cases to role play and understand the concepts taught. Lots of real-life cases mentioned as well"

... Chan Fung Ling, HSBC Global Asset Management
Communication and Interpersonal Skills for ACTION© Managers

"The best choice among similar courses"

... Venus Ho, Legal Aid Department
Communication and Interpersonal Skills for ACTION© Managers

"Useful and interesting. I learned how to plan the overall communication strategy"

... Patrick Wong, The Hong Kong Mortgage Corporation
Communication and Interpersonal Skills for ACTION© Managers

Target

Managers who wish to update and upgrade their management skills in communication to forge relationships with business stakeholders will benefit from this workshop

What You Will Cover
  1. Introduction to the ACTION manager
    • Forming partnership ~ how to utilise your partner and solve problems at work [role play on a real business case at work]
  2. A – Anticipate
    • Getting commitment ~ strategy applicable to internal and external stakeholders
    • Anticipating reaction before influencing [discussion and case application]
  3. C – Communicate
    • Identifying and managing communication barriers [discussion]
    • Did we really say what we meant [5 role-play cases – handling difficult situations during meetings with your business associates]
    • Do you know what I mean [5 role plays - reporting to your boss with results]
    • Meeting your boss’s expectations
  4. T – Tune
    • Making people work for you ~ do not under-utilise your counterpart [discussion]
    • Using Features and Benefits to help you engage your stakeholders [discussion]
    • How to say No when you need to
  5. I – Interact
    • Building a trusting relationship ~ developing your network [activity]
    • Dealing with reluctant working partners [case sharing and discussion]
  6. O – Observe
    • Ways to observe effectively ~ what to look at and how to analyse
    • Behaviour during information exchange or conflicts
    • Convincing my boss, peer, staff and business associates [4 role-play sessions]
  7. N – Nisten
    • Nisten – the new way to listen [group role-play on Q&A during meetings, negotiation and managing communication with various stakeholders]
    • What is active listening and how to do it [final role play – 3 business cases]
About the Facilitator

Audrey Loh has more than 15 years of managerial experience in sales, marketing and customer service with multi-national companies in the Asia Pacific region. Prior to her current role, she is a marketing director at Motorola where she manages many teams and often has to use her communication and interpersonal skills. She has facilitated many communication workshops for participants from organisations in Greater China including A-Tex Asia, AXA, CITIC Telecom International, CLP Power, Collinson International, Columbia Sportswear, ECCO, Epson, Galaxy Entertainment Group, Gammon Construction, Havi Freight Management, Hayco, Hilti, International SOS, Kimberly-Clark, Legal Aid Department, Leo Burnett, LSG Lufthansa, Mandatory Provident Fund Schemes Authority, OSRAM Asia Pacific, Pacific Basin Shipping, Pentland Asia, Power Assets, PrimeCredit, SML Group, Spin Master Toys Far East, Swire Coca-Cola, Techland Computer Systems, The Dairy Farm, The Hong Kong Mortgage Corporation, The Jardine Engineering Corporation, The Peninsula, The Swatch Group and others.

WorldBridge Training Centre, 160 Lockhart Road, 1902 Yue Xiu Building (1 min walk from Wanchai MTR A1 Exit)
9:00am to 5:00pm
Complimentary lunch and refreshments
HK$4,600 per participant. Discounted price of HK$4,280 per participant for enrolment one month before date of workshop or for groups of two or more