Managing Generational Diversity in the Workplace (1 day)

Managing Generational Diversity in the Workplace (1 day)

Public Workshops: Cantonese with English Workbook
In-house Workshops: 社內培訓可選用粵語普通話授課


This workshop equips managers with practical approaches to manage staff from a diversed generation. You will learn the various useful skills and practical techniques to obtaining the desired results from your generational diverse team. Find out what the different generations bring to work, their behaviour and how you can make good use of their strengths. There will be many work-related role-play cases for managers to learn how to work and get the best out of the team.


Managers and supervisors who want to explore new ways to maximise contributions from all staff will benefit from this workshop

What You Will Cover
  1. Working with the 4 Generations
    • Experience sharing on characteristics, motivation and limitations ~ how to deal with these scenarios
    • Is the team combination a choice or a given scenario?
    • Let’s start from the recruitment process or press the reset button (group role-play and discussion sessions)
  2. Managing the Generations
    • All the age-based assumptions vs your experience
    • How to adapt to them and make them adapt to you and the organisation
    • Talking to your team and getting consensus (role-play sessions)
    • Working on your communication skills
    • Group role-play on getting consensus again!
  3. Managing Performance and Results from Different Generations
    • Giving feedback to Boomers, X, Y and Z (role-play sessions)
    • Practical tips to managing strawberry generation, helicopter parents and obstinate seniors
    • Employee retention – yes or no and how to do it
About the Facilitator

Audrey Loh has more than 15 years of managerial experience in sales, marketing and customer service with multi-national companies in the Asia Pacific region. Prior to her current role, she is a marketing director at Motorola where she manages many teams and often has to use her communication and interpersonal skills. She has facilitated many communication workshops for participants from organisations in Greater China including A-Tex Asia, AXA, CITIC Telecom International, CLP Power, Collinson International, Columbia Sportswear, ECCO, Epson, Galaxy Entertainment Group, Gammon Construction, Havi Freight Management, Hayco, Hilti, International SOS, Kimberly-Clark, Legal Aid Department, Leo Burnett, LSG Lufthansa, Mandatory Provident Fund Schemes Authority, OSRAM Asia Pacific, Pacific Basin Shipping, Pentland Asia, Power Assets, PrimeCredit, SML Group, Spin Master Toys Far East, Swire Coca-Cola, Techland Computer Systems, The Dairy Farm, The Hong Kong Mortgage Corporation, The Jardine Engineering Corporation, The Peninsula, The Swatch Group and others.  Audrey is also a Leading CEO Communications Coach for senior executives.

WorldBridge Training Centre, 160 Lockhart Road, 1902 Yue Xiu Building (1 min walk from Wanchai MTR A1 Exit)
9:00am - 5:00pm
Complimentary lunch and refreshments
HK$2,600 per participant. SPECIAL discounted price of HK$2,380 per participant for enrolment one month before date of workshop or for groups of two or more