Using Q&As in Online Conferencing (3 hours - AM)
  1. Enrol Now:
  2. 15 Jul 21
  3. 29 Sep 21

Using Q&As in Online Conferencing (3 hours - AM)


Online Workshops: Cantonese

Introduction

This interactive online workshop gives you practical and real-time practice opportunities to strengthen your judgement in online communications with your counterparts. The first part teaches you to evaluate, gauge, analyse and make a better conclusion of the situation through asking good questions and listening to the right information. The second part teaches you to answer challenging questions professionally and positively to show your competence and turn resistance into commitment.

Come join us and be prepared for a good 3 hours of interactive online learning!

What our Participants say:

"I like the trainer's advice and feedback"

... May Fung, Hong Kong Examinations and Assessment Authority
Free Online Training for Managers and Trainers!

"I like the instructor's lively demonstration on how an ideal online training could be done through the lesson design and interactions with the audience"

... Participant
Free Online Training for Managers and Trainers!

"I like how Audrey reminds us the platform skills of the facilitator should always be the most fundamental requirement for any workshop success; how she was very direct and honest with her feedback and really pinpoint the key takeaways. Overall I grasped the concept of how to go about the course design. Thanks Audrey and all other participants!"

... Laurina Lai, The Hong Kong Polytechnic University
Free Online Training for Managers and Trainers!

Target

All business executives who need to present or negotiate online will benefit from this workshop

Interactive online lectures using ZOOM Cloud Meetings. All participants must be equipped with camera, microphone and speaker to participate fully in the online discussions and role-play practices. ZOOM Cloud Meetings could be used on desktop computers, tablets or mobile phones

What You Will Cover
 
  1. First thing first
    • What did you hear? Your voice, tone, verbal tics and timing makes a GREAT difference in your counterpart’s reaction and offer!
    • Individual feedback and short practice session on the way you speak
  1. Quick relationship building techniques – with whom and how long
  1. How to bring in the topic? And what question to begin with? (5 case studies)
    • Purpose: sell, persuade, negotiate, information seeking, setting expectation
    • Preparation time for Session B role play and tea break
  1. Techniques to answer questions positively and professionally
    • Common practices that are wrong and mistakes to avoid
    • Learn to listen before you answer – what to listen for
    • Case studies: challenging, sensitive, ambiguous, side-track, no answer
    • Individual feedback and short practice session on the way you answer
  1. Learning and summary
About the Facilitator

Audrey Loh has successfully delivered over 90 interactive online training sessions since February 2020!   She qualifies as a sales and marketing professional with more than 15 years of experience in sales, marketing, accounting and customer service with multi-national companies in the Asia Pacific region. Prior to her present role, she was a marketing director in Motorola. Apart from her professional work, Audrey does management, marketing, customer service and sales skills training for large multi-national corporations in Hong Kong, China, Macau, Taiwan and South East Asia.

Since 1997, Audrey has facilitated more than 1,800 workshops in various topics for over 21,000 participants from adidas, AEON Credit Service, AIA, Airport Authority, Asia Satellite Telecommunications, AXA, BCD Travel, Canadian International School, Chow Sang Sang Holdings, Citibank, CITIC Telecom, CLP Power, DFS Group, Hong Kong Government (various departments), Galaxy Entertainment Group, General Mills HK, GlaxoSmithKline, Hilti, Hitachi, Hong Kong Aircraft Engineering, Hong Kong Baptist University, International SOS, Japan Tobacco, Kao, Kimberly-Clark, LVMH, Madame Tussaud's, Maersk, Miele, OCBC Wing Hang Bank, Ocean Park, Prince of Wales Hospital, Project Orbis, Ricoh, Richemont AP, Shangri-La Hotels, Spin Master Toys, Swatch Group, Sun Hung Kai Properties, Swarovski, Swire Beverages, The Dairy Farm Group and many other organisations. She is fluent in English, Putonghua, Japanese, Cantonese & several other Chinese dialects.

Online, maximum 15 participants
9:15am to 12:15pm
HK$1,300 per participant. Special discounted fee of HK$1,188 per participant for enrolments one month before date of workshop or for groups of two or more